CRM stands for Customer Relationship Management. It is a term used by the Information Industry to refer to methodologies,softwares and internet capabilities that help an enterprise manage its customer information in an organized way. CRM software are versatile and vital tool that can be used for tracking sales leads from time they are obtained until the sales is closed, real-time visibility into team’s activities, to interact with their customers. You will have upto date data regarding all departments of your business at one place and so it will help you in good decision making.So basically they are softwares which help you in managing your customers in a very effective and efficient manner.
SugarCRM is one of the CRM softwares available in the market. It is open-source and popular option for CRM. It is extensively used by businesses to streamline their customer management processes. SugarCRM encompasses all aspects of dealing with prospects and customers including sales force management call centers, marketing and technical support in any business.
- Sales team саn update information аbоut number оf leads received, marketing campaign, meeting, sales opportunity, contact details еtс іntо thе system, quickly аnd easily.
- Authorized users саn access thе system frоm аnуwhеrе аnd аt anytime, whісh supports Java-enabled web browser.
- Helps tо collaborate wіth sales team аnd customers fоr effective business functioning
- Allоwѕ creation оf multiple accounts fоr multiple numbers оf clients wіthіn а common platform.
- Enables management team іn guiding sales team wіth nеw business opportunities.
- Allоwѕ customization оf dashboard аѕ реr thе specific requirement оf thе organization.
- Prоvіdеѕ real-time views оf sales leads аnd multiple marketing campaigns аnd helps tо mаkе on-time managerial decisions.
- Helps in identifying new customers.
This is correct that SugarCRM is open source and its community edition is freely available.But any company or developer who downloads it, has to host it,configure it and do its maintenance. So we basically charge you for hosting this on your behalf and configuring it according to your needs, running checks on it and doing its maintenance as well as other support options.
Yes, SugarCRM comes in different editions.There are four editions of SugarCRM
- Community Edition – This is the free version of SugarCRM. It can be downloaded from their site.This is suitable for small businesses
- Professional Edition
- Enterprise Edition
- Ultimate Edition
Yes it is supported by various resources. As it is one of the most popular CRM software available in the market and it is being used by millions of people since its inception, there are various useful resources available. You can find case studies, whitepapers, webcasts etc on the sugarcrm.com for you further interest as well as other sites.
We at CRMCreators are experienced and expert professionals in this field and have been providing clients with different backgrounds the technical help and consultation. We have deep understanding of sugarcrm and can easily mould it according to your needs.
- We will go through all your business processes and tell you where you can improve your process and which areas can be benefitted by automation and better interaction.
- We will look into the challenges you are facing and try to help you by using sugarcrm features in addressing those.
- Analyzing your business requirements and existing processes.
- Designing cohesive CRM Business and System Processes.
- Migrating and converting your existing data from legacy systems in order to maximize on previous investments and provide a successive solution.
- Eliminate infrastructure and hosting headaches associated with on-premise installations
SugarCRM can be deployed on-demand (on our servers) or on-site (inside your firewall).